IT Field Services in Edmonton | IT Installation | Wiring and Cabling

IT Field Services

Whether it’s installation, wiring, site surveys or projects, Connectra will become a trusted extension of your IT team allowing you to reduce in-store vendors. We have taken the guesswork out of managing the in-field services by implementing skills assessment, technician rating, an online portal and live project monitoring through our Technician Support Services.

We have expertise in providing field services in retail stores, offices, IT and manufacturing industries, baking/financial, schools, colleges, Quick Service Restaurants and Healthcare.

Connectra team understands that your retail store needs can range from a single store to 1000+ of stores – and getting both to you quickly – configured properly, is as important for one as the other.

IT Field Services

  • Installation/De-Installation Services
  • Low-Voltage Wiring
  • Site Surveys
  • Service Calls

Installation/De-Installation Services

Connectra provides installation and deployment services with the ability to roll out large amounts of equipment quickly and efficiently. To ensure the successful completion of the project and easier invoicing, technicians upload documented requirements and digital photos to our online customer portal, allowing the viewing and management of the information 24/7/365.

  • On-site Installations, Removals, Additions, Changes

  • Networks

  • Firewalls

  • POS

  • CCTV

  • Alarm

  • Digital Signage

  • Telephony

  • Video Systems

  • Access Control, Security

  • SD-WAN

  • Cellular

  • Rack and Stack

  • Test and Turn Up

  • Q&A Testing

  • Site Sign-Off

Low-Voltage Wiring

A strong network infrastructure is vital to technology's deployment and sustainability. From new location and conversion cabling -to- network move-add-changes, our network and cabling solutions offer our customers consistent performance across all of their managed locations

Connectra provides a broad range of wiring and electrical services.

Retail Site Surveys:
General, Cabling & RF Wireless Surveys

While each retailer is unique, so is each store within a multi-chain retailer. Store square footage, number of terminals, the type of POS hardware & peripherals being utilized, cabling – all of it can vary from store to store. That’s why an accurate, detailed site survey is critical to a project’s success.

Connectra offers several different types of site surveys depending on your needs – General, Wireless and Cabling. Each survey provides a thorough inspection of the store with accurate recording of all information generated. Once complete, the information and digital photos are uploaded to our online customer portal, allowing the viewing and management of the information 24/7/365.

team. This ensures consistent, quality service from the most qualified technicians for your job.

You can’t be everywhere – but we can. Over 500 field engineers are at the ready to execute remote site surveys or install equipment to ensure every new location opening or retrofit meets your high standards of excellence. Our commitment to you: We don’t leave until you are satisfied

  • General Site Surveys include

    • Site inspection
    • Site dimensions and elevation documenting
    • Facility and safety audits
    • Detailed equipment audits
    • Digital site photos

  • Wireless Site Surveys include

    • Site dimensions and elevation documenting
    • Site inspection, including RF obstacles or potential barriers; areas that are highly used and not used; preliminary access point identification such as power and wired network access, cell coverage and overlap, channel selection, and mounting locations and antenna.
    • Actual surveying verifying AP location
    • Detailed documentation including the locations and log of signal readings as well as data rates at outer boundaries.
    • Digital site photos

  • Cabling Survey includes

    • Site dimensions and elevation documenting
    • Site inspection including EIA/TIA, NEC and BISCI code adherence
    • Cable topology mapping
    • Digital site photos

Service Calls

Connectra Portal offers clients an online tool to submit requests for repair and service. The portal also allows up to date visibility as to repair status.

  • Cut Over
  • POS Issues
  • Repair Services
  • Device/ Server replacements